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Your Privacy at Dudespin Casino

This Privacy Policy explains what personal data we collect when you play at Dudespin Casino, why we collect it, who we share it with, and the rights you can exercise at any time. It applies to every visit to our website and every interaction with our support team.

What Data We Collect

We collect only the data we need to run your account, meet our legal obligations and keep our platform safe. Below is the full picture by category.

  • Identity data: your name, date of birth, email address, phone number and residential address.
  • Verification documents: government-issued ID, proof of address no older than 3 months, and payment method verification, collected as part of our KYC checks.
  • Transaction data: deposits, withdrawals, bonuses claimed, bets placed and game outcomes.
  • Technical data: IP address, device and browser type, operating system and approximate location.
  • Gameplay behaviour: game history, session times, stakes and win/loss patterns used for responsible-gambling monitoring.
  • Marketing preferences: which communications you have opted into or out of, and how you responded to them.

How We Use Your Data

Your data powers seven core functions of our operation. We use it to create and manage your account, to verify your identity before your first withdrawal, to process deposits and withdrawals, to prevent fraud and money laundering, to monitor gambling behaviour against responsible-gambling thresholds, to send marketing messages where you have consented, and to comply with the reporting obligations set by our regulator, Curaçao eGaming.

Contract. We process identity, account and transaction data because they are necessary to provide the gambling service you signed up for. Without them we cannot open an account or pay out winnings.

Legal obligation. Anti-money-laundering and KYC rules require us to verify your identity and retain transaction records. We cannot offer the service without meeting these duties, so this processing happens regardless of consent.

Legitimate interest. We process device, IP and gameplay data to detect fraud, secure the platform and monitor for signs of problem gambling. We balance this interest against your rights and process no more than the task requires.

Consent. Marketing emails, SMS and personalised offers are sent only where you have opted in. You can withdraw consent at any time and we will stop those communications without affecting your account.

How Long We Keep It

Each data category has its own retention clock. Gambling regulations require us to keep transaction and KYC records for at least 5 years after your account closes, so we cannot delete those earlier even if you ask.

Who We Share Data With

We never sell your personal data. We share it only with processors and authorities that need it to deliver the service or that we are legally required to inform.

Your Rights Over Your Data

You control your data. The rights below apply at any time, and we respond to every request within one month. Send requests to [email protected] from your registered email address.

Cookies and Tracking

We use strictly necessary cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies set only with your consent via the cookie banner. You can change your choices at any time. Full details, including the complete cookie list and how to block or delete cookies in your browser, are on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic between your device and our servers runs over TLS encryption. Stored verification documents sit in an access-controlled repository, and staff can reach personal data only on a need-to-know basis, with every access logged. We run regular security reviews and penetration tests against the platform.

If a personal data breach occurs that puts your rights at risk, we will notify the relevant supervisory authority within 72 hours of becoming aware of it, and we will inform you directly where the breach is likely to result in a high risk to you.

Contact Our Data Team

Questions about this policy or a specific data request go to [email protected], and our support team is available 24/7 via live chat for anything urgent. We answer data-protection queries within one month and will verify your identity before making any change to your records. This page was last updated in 2026.

Frequently Asked Questions

Can I delete my KYC documents early?

No. Gambling regulations require us to keep identity and transaction records for at least 5 years after your account closes, so we cannot erase them earlier even on request.

How do I stop marketing emails from Dudespin Casino?

Use the unsubscribe link in any email, or switch off marketing in your account settings. Withdrawal of consent takes effect immediately and does not affect your account or bonuses already active.

Do you share my data with game providers?

Only the minimum needed to run the games you play, such as your player session token and bet details. Providers never receive your full KYC documents or payment information.

How long does a data access request take?

We respond within one month of receiving a verified request. If the request is complex we may extend this by two further months and will tell you within the first month.