Our AML and Verification Policy
Every account at Dudespin Casino sits inside a verification and monitoring framework required by our Curaçao eGaming licence (8048/JAZ2021-054). This page sets out what we check, when we check it and what we need from you, in plain language and in full.
Our AML Commitment
We hold licence 8048/JAZ2021-054 from Curaçao eGaming, and we operate our platform under the anti-money-laundering and counter-terrorist-financing rules of that jurisdiction. Our compliance team, led by a designated Money Laundering Reporting Officer (MLRO), runs the programme day to day.
For you, this means three things. First, we must know who plays on our platform. Second, we must be able to show that funds moving through Dudespin Casino come from a legitimate source. Third, we must report suspicious activity to the relevant authorities. None of these checks is optional, and none is directed at you personally.
When We Verify You
Verification runs at three fixed points: at registration, where we screen your details against sanctions and politically-exposed-person lists; before your first withdrawal; and at any point your deposits or withdrawals cross a review threshold. The core checks are the same each time.
- Government ID: passport, national ID card or driving licence, valid and legible on all four corners.
- Proof of address: a utility bill, bank statement or official letter dated within the last 3 months.
- Payment method ownership: a photo of the card (first 6 and last 4 digits visible) or a screenshot of your e-wallet or crypto wallet showing your name.
Step by Step Checks
You upload documents through the verification section of your account, and our compliance team reviews them in order. Review takes up to 48 hours, and in practice most files clear well inside that window.
- Open your account profile and select Verification.
- Photograph or scan each document, with all edges and text visible.
- Upload the files and submit them in one batch.
- We review and either approve or request a sharper copy or an alternative document.
- You receive the result by email, and approved status shows immediately in your account.
How your documents are protected
Files travel over encrypted connections, sit on access-controlled storage, and only trained compliance staff can open them. We never share your documents with third parties except where the law requires it, and we delete them on schedule once the retention period ends.
When We Ask About Funds
If your deposits or net play reach a level where the amounts do not fit an ordinary leisure pattern for your profile, we will ask for evidence of source of funds. This is a legal obligation, not an accusation, and most players clear it with one document.
Acceptable evidence includes payslips, an employment contract, a tax return, a pension statement, or bank statements showing the income feeding your deposits. For crypto deposits, a statement from the originating exchange or evidence of mining or sale works. The higher your stakes relative to declared income, the more detail we will need.
How We Monitor Transactions
Every deposit and withdrawal passes automated screening for unusual patterns, and flagged cases go to the compliance team for manual review. Withdrawals go back through the same method you used to deposit, wherever that method supports it, and we may request documents when the withdrawal route differs from the deposit route.
Our limits give the framework for these checks: a minimum deposit and withdrawal of £10, and maximum withdrawals of £5,000 per day, £10,000 per week and £20,000 per month. Withdrawals to e-wallets and crypto arrive within 0 to 24 hours, cards take 1 to 3 business days, and bank transfers 3 to 5 business days. We charge no fees on either side.
If Verification Fails
Where documents are missing, expired or inconsistent with your account details, we suspend withdrawals until the issue is resolved. Your deposited funds remain yours throughout, and you can withdraw them once verification completes.
If you refuse to provide documents, or if our checks point to funds we cannot trace to a legitimate source, we may freeze the account and, where the law requires it, file a report with the Curaçao authorities before releasing any funds. Knowingly providing false documents closes the account permanently and forfeits balances tied to the breach.
How Long We Keep Records
We keep verification records for at least 5 years after your account closes, because our licence obliges us to reconstruct any transaction history on request from the regulator or law enforcement. After that period we delete the documents, keeping only what the law still requires.
You can request a copy of the personal data we hold, including verification files, at any time through [email protected], where our team is available 24/7.
Frequently Asked Questions
Do I need to verify my account before I can deposit and play?
No. You can register, deposit and play straight away, but we complete verification before your first withdrawal, and we may ask for documents earlier if your activity crosses a review threshold.
How long does verification take?
Up to 48 hours from submission. Complete, legible documents submitted in one batch clear fastest, often the same day.
Why was my withdrawal suspended?
The most common reason is a missing or unreadable document, or an address document older than 3 months. Check the verification section of your account and your email for the specific request.
Can I withdraw to a different method than I deposited with?
As a rule we return funds to the method used for the deposit. If that method cannot receive a payout, we will agree an alternative with you and may ask for proof of ownership of that method first.
Is my personal data safe with you?
Documents are transmitted over encrypted connections, stored with restricted access, visible only to trained compliance staff, and deleted once the legal retention period ends.